Hawaii is a destination on almost every travel enthusiast’s list. I recently had the pleasure of visiting Hawaii with my entire family for a lovely ten-day trip. We spent the first five nights at the Hilton Hawaiian Village Waikiki Beach Resort so I thought I’d share my experience staying at the hotel with a family of five (kids aged 6, 4, and 1.5).

In This Article

MVIMG 20190706 170451
(Photo Credit | Joseph Cheung)

In this post, I’ll cover the basics of what you can expect at the hotel and I’ll also share about my experience as a Hilton Honors Diamond member here. Like all hotels in Hawaii during high season (the summer), the hotel can get expensive, but we’ll talk about how to save some money on your stay as well. Let’s dive in!

 

Booking the Hilton Hawaiian Village Waikiki Beach Resort with points

We picked a five-night stay for a very specific reason. Silver Elite members (and above) with Hilton Honors get the fifth night free when booking standard room awards. Even in July, peak season, the Hilton Hawaiian Village Waikiki Beach Resort cost us 60,000 points per night for a standard room. With the fifth night free, we paid 240,000 points for our five-night stay.

Booking the Hilton Hawaiian Village Waikiki Beach Resort with points
Hilton Hawaiian Village Waikiki Beach Resort Lagoon at Dusk (Photo Credit | Joseph Cheung)

One big benefit of booking Hilton hotels with points is that the resort fee is waived. At $45/night (plus tax), that saved us almost $250. Because of the waived resort fee, I got more value out of my Hilton points than I normally do.

Typically, if I redeem Hilton points at 0.5 cents per point, I’m pretty happy. Rooms were going for about $261/night for our dates (the lowest I’ve seen this summer is $244). After taxes and the resort fee, the actual cost is closer to $350 per night. When compared to the 48,000 points per night we spent (after the fifth-night free was taken into account), we got a value of around 0.6 cents per point after subtracting out the points I would have earned as a Diamond member using my Hilton Aspire card.

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Check-in

We arrived via taxi from Honolulu airport and a bellman took our bags. We got there around 1 PM and the check-in desk wasn’t too crowded. Note that from 2:30-4 PM every day I noticed the check-in desk was very crowded (check-in is at 3) so avoid those times if possible.

Hilton Hawaiian Village Waikiki Check-in
Directions to two of the multiple check in desks (Photo Credit | Joseph Cheung)

Check-in is a little weird so I will share a few observations. There are multiple lines – one for Hilton Honors members and one for the general public. There is also a separate line for Golds and Diamonds, but it isn’t clearly marked. Finally, there is a line for “Digital Check-in”, which I observed was consistently the shortest line.

If you have the Hilton Honors app, you can check in digitally. This probably is the way to go, especially if you don’t have status. There’s another desk in another location in the resort to pick up your keys if your room isn’t ready when you first get there. Like I said, it gets a little weird!

Check-in was smooth and we appreciated an upgrade to the Rainbow Tower as a Hilton Honors Diamond. If you’re looking for a suite, they’ll probably still try to charge you for it. Their suites were completely sold out when we were there so it didn’t matter in our case.

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These towel cards feel more important than your keys! (Photo Credit | Joseph Cheung)

At check-in we were given our keys, a map, and our towel cards (more on that later). We made our way to our room and our luggage was delivered in a smooth and timely manner.

One last quirk – we didn’t receive a lei. In fact, I didn’t see a ton of guests checking in with them though I might have missed it. This wasn’t a huge deal to me but my wife and kids were disappointed they didn’t get any.

 

Rainbow Tower Room Impressions

We got to the Rainbow Tower, a short walk from the lobby, and had our first encounter with the elevators. The elevators use that new system where you type your floor in and they “calculate” the optimal elevator for you to go in – no buttons inside! The system works great when it’s lightly to moderately crowded, but it works badly when it’s super crowded. The elevators close quickly and more than once they closed before ANYONE got in. Since the elevators are preprogrammed, an empty elevator was completely wasted more often than necessary during very crowded times. Just something to be aware of.

Rainbow Tower Room
Hilton Hawaiian Village Waikiki Beach Resort Rainbow Tower (Photo Credit | Joseph Cheung)

The Rainbow Tower has a slightly nicer view and we were given two queen beds which really helped the sleeping situation. Our friends stayed in the Ali’i Tower which sounded like a small step down. Other than that, I can only speak to the Rainbow Tower in this review.

Our room was decently sized but modest. The bathroom was spacious enough to accommodate our kids and we definitely had enough space in the room to spread out. Even as a family of five, we didn’t feel super cramped. The highlight of the room was definitely the view – we had a nice view of the marina and were facing west so we could watch the sunsets.

Rainbow Tower Room
Rainbow Tower Room (Photo Credit | Joseph Cheung)

If you have young kids like me or are a sensitive sleeper, note that the curtains didn’t completely blackout sunlight. Luckily our kids can nap in low light, but it’s easier to get them to nap in the complete dark. Bring eyeshades for yourself if you’re a light sleeper.

Balcony View Overlooking Marina and the Water Sports Lagoon
Balcony View Overlooking Marina and the Water Sports Lagoon (Photo Credit | Joseph Cheung)

 

Pools, Beach, and those darned Towel Cards

Let’s be honest, a nicer room would have been lovely, but we didn’t fly all the way to Hawaii for the room. We were hoping for a resort with nice pools and a nice beach and in this area the Hilton Hawaiian Village Waikiki Beach Resort delivered.

Hilton Hawaiian Village Waikiki Beach Resort Super Pool
Hilton Hawaiian Village Waikiki Beach Resort Super Pool (Photo Credit | Joseph Cheung)

There are multiple pools spread throughout the resort so there are lots of options. Our two favorites were the Super Pool and the Paradise Pool. The Super Pool sits in the center of the resort and is the “big” pool. It’s your standard big pool but it’s got a lot of space and was a lot of fun for the kids.

Hilton Hawaiian Village Waikiki Beach Resort Paradise Pool
Hilton Hawaiian Village Waikiki Beach Resort Paradise Pool (Photo Credit | Joseph Cheung)

The real winner for the kids was the Paradise Pool. The Paradise Pool features a very shallow section where toddlers can walk a little bit (although it gradually gets deeper via steps). But the real draw of the Paradise Pool are the three water slides. There’s a small slide that we even sent the baby down, a medium slide, and a big slide that goes through a tunnel. It was a ton of fun for both the kids and the parents.

Paradise Pool Medium Slide
Paradise Pool Medium Slide (Photo Credit | Joseph Cheung)

When we were tired of the pool, we’d head to the beach. It’s Hawaii, so even in busy Waikiki, the beach was pretty great. You can buy beach chairs and umbrellas, but they were too expensive for our tastes. Chairs are $18 for the day and umbrellas are $30 or so. You do get to keep them for the whole day and there’s a ton of sun if you don’t rent them, but we didn’t spend enough time on the beach to justify them. If you go later during the day you can often find abandoned umbrellas and chairs, so that might be the way to go.

Waikiki Beach
The beach is nice but doesn’t offer much in the way of shade (Photo Credit | Joseph Cheung)

The hotel also has a lagoon with various water sports, but we didn’t feel like spending $50/hour on renting a paddle boat regardless of how much our kids begged us! There was plenty of fun to be had without shelling out extra cash.

One note: the Hilton Hawaiian Village Waikiki Beach Resort has this towel card system where you exchange towel cards received at check in for beach towels. When you return your towels, you get new towel cards back. While I’m sure most people don’t worry about these too much, I have the personality where I’d get very stressed about returning the towels because of those darned towel cards!

So I made sure we didn’t lose any towels. It was a funny (but also not funny) bit of stress added on to the trip. I wasn’t going to mention them until I found out our friends who were there with us felt the same way! So keep hold of your towel cards and your towels :). I may or may not have flipped out at my kids for losing a towel card (they were playing with them) before finding it in my pocket. Oops, sorry kids.

 

Dining

The Hilton Hawaiian Village Waikiki Beach Resort has a ton of dining options. For breakfast, most people grab something from Lappert’s, a Hawaiian coffee shop, or Starbucks. There’s also a breakfast buffet at Rainbow Lanai, but we did not partake.

Hilton Hawaiian Village Waikiki Beach Resort Dining - Lapperts
Excellent coffee, according to my wife. Super hot, according to me who almost dropped it bringing it back to the room. (Photo Credit | Joseph Cheung)

We spent most of our eating on property at Tropics, the beachside restaurant. The prices were typical Waikiki prices (20% more expensive than you’d expect on the mainland), but the food was pretty good. Sometimes resort food is overpriced and bad, so I was glad that our whole family at least enjoyed the food. They had generous portions for kids meals so our 6 and 4 year old could share which also helped cut down on the costs.

Tropics is a solid hotel restaurant
Tropics is a solid hotel restaurant (Photo Credit | Joseph Cheung)

We sometimes grabbed takeaway food from Wiki Wiki Market, a take out place that also served shave ice. The shave ice was so huge, it was enough for five kids (our two plus our friends’ three) to split. Wiki Wiki Market also serves breakfast sandwiches, pizzas, and similar to go foods. The food at Tropics was definitely better, but Wiki Wiki definitely had the convenience of being quick.

We didn’t get a chance to try any of the sit down restaurants like Bali Steak and Seafood because it just didn’t feel worth it with the young kids. Overall, we were happy with the food options at the hotel, but also enjoyed getting out into some of the good food options in Waikiki.

 

Location and eating off property

We didn’t have a car for this portion of our trip, but there were a lot of good places to eat within 15-20 minutes walking distance. Ala Moana Mall has two food courts and a bunch of restaurants, including Jade Dynasty where we enjoyed dim sum. However, the highlight of this mall for us, foodwise, was the Shirokiya Japan Village Walk.

Shirokiya Japan Village Walk, an excellent Japanese food court
Shirokiya Japan Village Walk, an excellent Japanese food court (Photo Credit | Joseph Cheung)

Shirokiya is essentially a large Japanese food court with lots of great Japanese food options. We ate there three times in five days since it was a short Uber or medium walk away and because it had lots of great Japanese food. There were also fun little stores like a stationary store where my wife and daughter bought custom notebooks.

You might want to keep your kids away from the gacha machines though (capsule toy machines that require tokens you need to buy). It’s fun but your kids might pressure you to buy more tokens than you’d like.

Poke bar at Foodland
Poke bar at Foodland (Photo Credit | Joseph Cheung)

Another fun thing to do is to buy poke from Foodland, a local grocery across the garage from Shirokiya. You can also stock up on supplies there where things are slightly cheaper than ABC Stores.

Marukame Udon (Photo Credit | Joseph Cheung)
Marukame Udon (Photo Credit | Joseph Cheung)

We also ate at Tim Ho Wan for dim sum in the Royal Hawaiian Center and at Marukame Udon, a very well known udon restaurant. Tim Ho Wan wasn’t as good as the Hong Kong version, but Marukame was excellent and worth the wait. Don’t worry if you see a line, it moves pretty quickly.

With a car, you could venture out much further, but even without one, we were still pretty happy with our food options outside of the hotel.

 

Resort Shopping

We’re not huge shoppers, but potential guests should know that the “Hawaiian Village” referenced in the hotel name is actually a fairly large shopping complex. There are lots of stores to browse, with lots of Hawaiian clothes and products to buy, although I’m not sure if they’re overly touristy version or not (probably).

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ABC Stores (Photo Credit | Joseph Cheung)

What’s important if you’re trying to save money is that there are two ABC Stores where you can buy supplies if you don’t want to venture too far out. Even though the prices are way more than you’re used to on the mainland, things like soda and snacks will cost you way less here than elsewhere in the hotel. I loaded up on Diet Coke and didn’t buy any from the hotel at all.

 

Hilton Honors Diamond Benefits

If the highlight of the Hilton Hawaiian Village Waikiki Beach Resort is its pools, the lowlight is definitely how it treats Hilton Honors Diamond members. Now I’m under no delusions of my “loyalty” to the program (I have the status through the Hilton Aspire Amex card). To be frank, the recognition of Diamonds was mediocre at best.

Instead of offering a continental breakfast or any breakfast at all, the hotel only offers a $10 food credit per person per room per day, up to two people. In practice, that meant I got $20 a day to try to feed my family of five breakfast. For reference, a breakfast sandwich at Wiki Wiki Market costs $13.

Hilton Honors Diamond Benefits
Not the most generous water benefit I’ve ever received (Photo Credit | Joseph Cheung)

There also isn’t an executive lounge and I only received a coupon for two bottles of water. One coupon for my entire stay, and bottles of water were about 12 ounces. I receive more water at Hyatt Places for free as a Discoverist. Needless to say, I didn’t feel very appreciated as a Diamond outside of the room upgrade I mentioned above.

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Did this bother me? No, because like I said, my status is through a credit card. But would it bother me if I stayed 60+ nights a year at Hilton hotels? Almost certainly. I do have a second data point from a friend who also stayed here recently, who texted me, “They don’t care about diamonds here.” So definitely take note if you have status, and especially if you earned it the hard way.

 

Is the Hilton Hawaiian Village Waikiki Beach Resort good for kids?

Lots of families like to travel to Hawaii during the summer, so it’s important to discuss whether I think the resort is good for kids. Like I said, my kids are 6, 4, and 1.5. They absolutely loved this hotel!

Is the Hilton Hawaiian Village Waikiki Beach Resort good for kids?
Happy Family (Photo Credit | Joseph Cheung)

From the beach, to the pools, to the elevators that annoy adults but fascinate them, to the food, and even down to the towel cards – my kids loved every aspect of this hotel. They also loved the little things, like the koi ponds, the random birds patrolling the property, the flip flop making store, and the free DVD rentals. In terms of keeping the kids happy and occupied, this resort definitely checks off all the kid-friendly boxes.

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A family favorite (Photo Credit | Joseph Cheung)

Some minor drawbacks would be the non-blackout curtains that I noted two thousand words ago and also the walking distances. While there are lots of great pools, it does take 5-10 minutes to walk between them (in the hot sun), so that made things a little less kid-friendly. There was lots of fighting between the younger two about the stroller. My wife said the hotel also always felt crowded, which adds to stress when you’re trying to navigate with three young kids in tow.

Playing in the lagoon
Playing in the lagoon (Photo Credit | Joseph Cheung)

But those drawbacks are minor compared to the overall rave reviews from our kids. Ultimately I think the Hilton Hawaiian Village Waikiki Beach Resort is great for families.

Final Thoughts

I don’t always assign grades in my reviews, but since in a rare moment my wife and I agreed, I’ll put out there that we both would give this resort a B. The hotel gets the big things right which makes for an enjoyable stay, but falls short in some of the small details that would make for a truly spectacular experience.

I wish they’d fix some of those little things and that they would treat Diamonds a little better, but I’d still happily stay here again. I shared the nitpicks so you would have realistic expectations of the property, but none of them are significant enough to stop me from coming back. In the end, we were in Hawaii, so how upset could we be, really? Aloha!

Have you stayed at the Hilton Hawaiian Village Waikiki Beach Resort? Let us know your experiences and tips in the comments!

Sunset in Honolulu
Sunset in Honolulu (Photo Credit | Joseph Cheung)

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About the Author

Joe caught his love of travel at an early age, but started really diving into miles and points when he and his wife were expecting their first child. He’s been writing about using miles and points to reduce the cost of family travel on his blog asthejoeflies ever since. He loves traveling all around the world with his wife and three children, with a special place in his heart for travel to Asia. When he’s...

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14 Responses to “Hotel Review – Hilton Hawaiian Village Waikiki”


TeamMcCleanTravels

I thought it was just ok. We did rent a car so despite using points, still paid nearly fifty bucks a night to park far form our room in a very confusing parking lot. And we are New Yorkers, used to “high prices” and such. The resort was crowded, the beach was crowded and not that nice. We saw some homeless people and while I’m no stranger to them, on vacation in the middle of the Pacific, was not that fun. We used points and are Gold through the Amex but we got a paltry credit. However, we were upgraded to a one bedroom suite in the A’lia tower that had a nice view of the ocean. I thought the staff wasn’t that friendly and the towel card thing gave me such agita.
Now the good- the lagoon is nice, the proximity to the mall and other walking areas is perfect. We walked all around Waikiki and Honolulu and the location was nicely convenient. We have a 9 and 11 year old and went during Easter break. The kids liked it and the ice cream store was amazing. ABC has very low prices, especially compared to other resorts even in the mainland. We went there often and the staff was helpful and nice.

Susan Grillo

We are checking in this coming Sunday. I’m disappointed to hear about Diamond benefits because I did earn status the hard way. Did you try asking for water each day at the front desk? Sometimes that works for me. If we get a nice upgrade, I will feel better.

Drew Fry

A few things that weren’t mentioned
The lagoon does have the rentals, but at the ABC store you can by rafts for about $6 and float and snorkel masks for about the same price. And you don’t have to fight the waves or the loose sand.
The food truck just past the lagoon is good and the Dairy Queen by the lagoon is a favorite place for a snack.
The FREE fireworks every Fri night off the beach at the Hilton Hawaiian Village.
Car rental on site.. rent for the day and avoid the parking fee. A trip to the north shore is a MUST.

We chose this Hilton location for our first trip to Hawaii & to celebrate our 35th wedding anniversary).Honestly, I travel frequently for business and pleasure.
My issues with this facility are as follows:
1). Upon arrival to the resort, there was no signage directing us to the correct check in location (initially I went to the wrong desk in the wrong building).
2). Staff at check in was not very friendly nor informative.
3). The $45 a day parking fee was steep for a registered guest and more then what it cost me to rent the car.
4). The $45 “resort” fee was to cover things (like wifi and free local calls) that are standard at ALL hotels I’ve ever stayed
5). The “towel card ” for beach/pool towel and the threat of a $10 fee if not returned lead me to believe this would be a true resort style large beach towel. I was actually embarrassed to sit at the beach with the little white 2nd hand bath towels we were provided.
6). No microwave in the room was a disappointment .
7). The old style tea bag type coffee “pot” in the room was a big let down. We were in Hawaii after all…Kona coffee capital. We ended up buying a small Mr Coffee pot at the local Walmart so we could brew Kona coffee each morning on our lanai (even most hotels have switched to Keurig k-cups which would have been better then what was there).
8). Lastly, the concierge was rude and seemed inconvenienced to have to answer my question. I had asked if there was a directory of shops at the resort that she could provide. She told me no, there isn’t one…just a map. I later found the directory in the back of the Hilton magazine in my room.
Also, sad to see the TV at the concierge desk promoting the Sea Life Park -Swim with Dolphins Experience . Hilton should be aware that 140 whales and dolphins have died at that park. While most causes of death weren’t reported to National Marine Fisheries Service, the ones that were include drowning, jumped out, trauma, anemia, parasites, killed by another dolphin, and capture related. Yet they remain open. Hilton needs to change their business model and disassociate themselves from this type of cruel outdated facility. (Promote boat/wild life watching tours instead).
9). One final issue, we were in the Tapa tower , above the pool/bar area. Each night the noise and live bands were so loud, even on the 19th floor, I had to wear earplugs. I don’t know what guests with small children would do on the lower levels.

This was a timely article for me. We are staying there in January (without young kids) and it gives me a better idea of what to expect, especially as a Diamond member. I keep hoping a can find another option .

@Susan – Did not think of that, although I’m usually too shy to do that sort of thing. That being said, our friends (also Diamond) were staying in Ali’i Tower and got new water everyday so who knows
@Drew – That’s a great tip! Will have to remember that for next time
@Marie – That stinks, I’d be super annoyed
@Jackie – The issue was light got through the curtains even when closed, they weren’t full blackout. But the clothespin is a great tip I’ll have to remember that for the future
@TeamMcClean – Definitely agree it felt crowded and agree on location as well. I feel like all of Waikiki/Oahu feels crowded in general
@Megan – Good luck! I hear some of the Hyatt properties are nice, but you might also consider venturing outside of Waikiki
@everyone – Yes the parking fee suuuuucks

Jeanne Murphy

Just want to say…..i recommend the hotel but be wary of the room assigned on points as per my experience….we have not stayed there since due to this, quite a few years, but I never wanted to repeat the room assignment. As an ‘honored guest’, i assumed things would be fabulous….we got the room with the view of the buses coming and going, and at that time quite a bit of hardware out of place..in the room and hall environments. So can only say, never went back. Maybe things have changed, but despite my 35 trips from nyc to honolulu, and myriad hotel stays,, i have never had the notion to revisit….it eats at my craw….had two other very nice paid stays previously, but being dissed like that as an ‘honored guest’, was so bad….wrote corporate at the time and no resolution.
Still, great hotel for especialky first timers to orient to the experience on Oahu. Pay for a view! Great beach….great beach restaurant…tried the expensive restaurant, but that is a tale for another time!

Joe,
Thank you for the article, and I have a question about hotel stays with 3 kids. I have Marriott points and check hotel availability for my family of five. Many times hotels says they are available until I put that there will be two adults and three kids. Most hotel availability vanishes once I put I am bringing three kids. Any thoughts on this?
Thank you

@Derek It’s probably bc the occupancy limits in the room are for 4. I’m starting to run up against the same problem. It’s sort of up to your comfort level, both in terms of physical space and in terms of rule following, but in certain circumstances I will just book for 4 and just show up with 5. But at cheaper hotels we will likely start getting two rooms once the baby is a toddler, which I guess is now 😛

I am just coming back from this resort and my experience was pretty similar to yours.
Something you did not mention is how they tried to sell me their timeshares meeting everytime I asked a question to an information or concierge desk. That was really annoying because when I said no, I am not interested, I felt like they were car dealer and keep insisting and insisting. The third time, I said I had no status so they did not care about me anymore ! Isn’t it a shame to say you don’t have a status while you are Diamond !

I think I’d be the most upset with the $10 coupon for breakfast. It is supposed to include continental breakfast which it doesn’t. Should be $10 that you have to pay to upgrade to the full buffet. I wonder if complaining about this ahead of time can get provide one with a better resolution? I know I’d look at the other Hilton options first before staying here as we always make use of the breakfast savings – which in many places is significant. Phoenix AZ we pay about $6 more to upgrade to the full buffet. This along with the resort fee (of which most things we get as Diamond anyway) would be enough for us simply not to visit. Plenty of places to visit and for us coming from the East coast, even more places that are closer.

Joe, I have a question. First time staying at this resort coming up! We are staying for 8 days on points. You stated that they waived the resort fees? That would be a significant chunk of change for us. However, on my confirmation email, they show the cost of the room is my points + the daily resort charge. Have things changed in the last few months? When did you go? Thanks!

Hiram, you should not pay the resort fee if you pay your stay entirely with points. They charged me the fee, I objected and they said “sorry, it’s a mistake”… nice try! My stay was September 2019.


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