ANA First Class Review IAH to NRT
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Flight Review: ANA First Class from Houston (IAH) to Tokyo (NRT)

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By: Bryce Conway, Founder of 10xTravel

Hi Travel Junkies,

I just got back from a 10 day trip to Japan that featured a round-trip flight on ANA in its legendary first class product.

This was not my first experience flying ANA, though my previous trips had all been in economy. So, saying that I had any idea what I was in for would be like saying I know what to expect at STK because I have previously indulged in a steak nachos box at Taco Bell.

Anyway, the flight was awesome and today I am going to take you through the whole experience.

Let’s get to it.

Booking

I booked my First Class flight on ANA using the only strategy that anyone in the points/miles world really ever should when booking this flight; by transferring points and booking through Virgin Atlantic.

Virgin Atlantic uses a zone-based award chart for flights on ANA that requires just 110,000-120,000 miles round-trip for first class flights on ANA between the US and Japan.

This is about half of what many other airlines would charge for the same flight, making it one of the better sweet spots in all of points/miles.

For most folks the booking process is relatively easy.

  1. Find first class saver space on United.com from the USA (select airports only) to Tokyo (Narita only) on a flight operated by ANA. Must be a round-trip booking, though you can return to a different US airport than the one you departed from.
  2. Call Virgin Atlantic and give them the flight information from #1. Ask them to put a 24 hour hold on the reservation.
  3. Transfer the required points from Chase Ultimate Rewards, Amex Membership Rewards, Citi ThankYou Points, Marriott, or any combination of the four to Virgin Atlantic.
  4. Log in to your Virgin Atlantic account to confirm that the transfer is complete, then call Virgin again to finalize the booking

Though, I was only able to do this after going through one of the craziest booking processes I have experienced since starting in this world 7+ years ago.

Here’s the tl;dr:

  • After more than a week of searching I couldn’t find round-trip saver space (Step #1 above) that worked for my travel dates. So I bit the bullet and booked ANA First Class one-way to Tokyo using 110,000 United miles.

My original booking on ANA First Class using 110,000 United miles one-way

  • More saver space came available literally hours after I booked with United that did work for my dates. I found it when searching for my flight home from Japan. The moment was captured in a Facebook chat with 10xT Editor in Chief Spencer Howard.

  • I called Virgin immediately and asked them to put a hold on the flights (Step #2 above). They of course couldn’t find availability because I had just booked the flight with United miles. But I was in luck because…
  • My United booking was still within the 24 hour free cancellation window. So I cancelled it online while on the phone with Virgin Atlantic and had them run the search again moments later. This time they found the award space and were able to place the free hold.
  • I transferred 120,000 points from Amex Membership Rewards to Virgin Atlantic and completed the booking.

Which is all a very long way of saying that I booked the flight using 120,000 Virgin Atlantic miles (transferred from Amex Membership Rewards) and $256.51 in taxes and fees.

I did the same for my wife so all of the numbers you are going to see from here on out will be for two round-trip flights.

ANA First class review houston to tokyo

I transferred 1,000 points first to ensure that it wouldn’t trigger an American Express account review.

The Amex Membership Rewards points were earned from bonuses and spending on the Amex Business Platinum and Blue Business Plus.

The Business Platinum Card from American Express Open Earn 50,000 points after you spend $10,000, an extra 25,000 points after an additional $10,000 all in the first 3 monthsLearn More
The Blue Business Plus Credit Card from American Express Earn 2x points on eligible purchases up to $50,000 annually, 1x on all else(Learn more)

 

ANA First class review houston to tokyo

The cash price was $20,281.01 per ticket at the time of booking. Meaning that each one of my Amex Membership Rewards points was worth a whopping 16.9 cents.

 

ANA First class review houston to tokyo

Alternatively, I could have booked this flight with just 2,028,100 Capital One Venture miles. Which continue to trick new points/miles enthusiasts with their “2 miles is always better than 1” marketing pitch.

Sorry, Jennifer Garner.

Back to the trip. Let’s talk about the lounge.

Check in and Lounge

Good news, bad news.

Bad news: I had to reposition to Houston (IAH) to make this flight happen because ANA, like literally every other airline on earth, does not find it economically viable to operate a premium cabin product between Columbus and Tokyo.

Good News: Houston has one of the best airport lounges in the country and this gave me the perfect chance to make a visit.

The lounge I am referring to is the brand new United Polaris lounge, which is just a few months old and so exclusive that you can’t even buy your way in.

ANA First Class Review

United Polaris Lounge IAH. Been there, got the pic to prove it

So, don’t try to roll in there with one of those paper United Club day passes that everyone in our hobby seems to carry at all times. You’ll be turned away faster than a dude in socks and crocs trying to get in to an exclusive Vegas night club (though in a much friendlier manner I would imagine).

This airport oasis is only available to travelers flying on a same-day international first or business class ticket on United or star alliance partner flights which, of course, includes anyone flying ANA first class.

I’ll spare you the in-depth review and let my pictures do most the talking.

The Polaris Lounge wasn’t the largest airport lounge I’ve ever been to but the layout does a good job of creating long views with a few more private spaces. There are a number of options for both open seating and more secluded working spaces.

United Polaris Lounge Houston

United Polaris Lounge Houston

ANA First Class Review

United Polaris Lounge Houston

The lounge also has five shower suites, each filled with towels and amenities for anyone in need of a post (or pre) flight shower.

ANA First Class Review

United Polaris Lounge Shower Suites

ANA First Class Review

United Polaris Lounge Shower Suites

The Polaris Lounge features both a buffet and sit-down dining area that were serving breakfast while I was there. The buffet serves the usual spread of eggs, breakfast meats, yogurt, fruit and pastries as well as a handful of international options.

ANA First Class Review

United Polaris Lounge Buffet

ANA First Class Review

United Polaris Lounge Dining Room

Of course I didn’t want to spoil my appetite so I merely looked at all the food.

Just kidding, I actually sampled items from both the buffet and the dining room. You know, for the accuracy of this review of course.

ANA First Class Review

United Polaris Lounge Dining Room + a Mimosa

United Polaris Lounge Breakfast

I applied this same logic to my decision on whether to indulge in a cocktail before my flight. It would be negligent of me not to try a couple of them.

United Polaris Lounge Cocktails. Note the tiny paper airline.

After a couple hours in the lounge, it was time to make our way to the plane for boarding. Which was nearby at gate D4.

ANA First Class – Waiting to Board in IAH

After a 30 minute weather delay we were ready to board.

ANA First Class – Boarding through the “Happy Gate”

Seat and Cabin

I’ve always found writing about the physical aspects of a flight to be a bit awkward. It feels as if I am being asked to write a few hundred words about the layout of someone’s bedroom.

Sure, I could try to turn on the style and tell you how I think the subtle wood accents in the cabin create a feeling of understated elegance. How the layout of the cabin feels “cozy” and how the lighting impacts my mood.

But the voice in the back of my mind sounds a bit more like “Oh look, here’s a mirror. And a drawer. And over there you’ll see a bed and a chair”.

So in this next section I am going to let my pictures cover the aesthetics and use my words only to describe what is needed. Feel free to share your feedback in the comments.

Here we go.

ANA’s first class cabin has 8 seats that are arranged in two rows of a 1-2-1 configuration.

ANA First Class Review

ANA First Class Cabin

Each seat is its own little “suite” (ANA’s term for them, not mine), though they do not have doors to provide full privacy.

ANA First Class Seat. The open space does not have any sort of door or barrier that can be closed.

ANA First Class Review IAH to NRT

ANA First Class Seat

I had originally booked seats 1D and 1G for the two of us, which are two seats in the middle of the plane arranged in the “honeymoon” configuration. The partition between the seats can be lowered if you are traveling with a companion, though the seats sit far enough back that you have to basically do a full sit-up to even look at your traveling companion.

ANA First Class Review IAH to NRT

The “Honeymoon Seats” – ANA First Class

Only three people were scheduled to fly in the first class cabin for this flight so I was offered a window seat instead. I took it, and was immediately glad for it.

ANA First Class Review IAH to NRT

ANA First Class Suite – IAH to NRT

Each passenger in first class is offered a set of pajamas and a zip up sweater. Never one to pass up the opportunity to drink in pajamas, I headed to the lavatory to change prior to takeoff.

Speaking of lavatories, the first class cabin has two of them. One of them is your standard, off-the-shelf airline bathroom and the other is marginally bigger at best.

ANA First Class – Larger Lavatory

The larger lavatory is stocked with all the usual amenities that you expect to find in a first class lavatory. Little towels, lotion, face wipes, etc.

It also has a fold down platform to be used when changing clothes. Ideal for keeping your socks dry should there be any liquids on the floor.

ANA First Class Review Houston to Tokyo

ANA First Class Lavatory Changing Platform

A flight attendant checks the lavatory after each use to ensure everything is clean and in order.

The ANA first class amenity kit comes in a miniature Samsonite suitcase. It contains a toothbrush, toothpaste, eye mask, ear plugs, lotion, etc.

ANA first class caviar

ANA First Class Amenity Kit

The seat itself feels big, almost like a mid-sized La-Z-Boy chair. At 6’0” tall I had more than enough room to stretch out and make myself comfortable.

ANA First Class Review Houston to Tokyo

ANA First Class Seat

ANA First Class Review Houston to Tokyo

6’0″ and my feet can’t reach the foot rest while in the taxi/landing position

ANA First Class Review Houston to Tokyo

ANA First Class Seat Controls

Storage options around the seat are small but intentional.

There are dedicated compartments for a water bottle and even a pair of glasses. Unfortunately these compartments completely covered two of the four windows next to the seat, limiting your view and the amount of natural light that was coming in to the cabin.

ANA First Class Review

ANA First Class Seat – Blocking half the windows

ANA First Class Review Houston to Tokyo

ANA First Class Seat Storage

ANA First Class Review 2018

ANA First Class Storage; Small but Deliberate

The entertainment system features a large screen but a pretty weak entertainment selection. There were maybe 15-20 movies (in English) to choose from and even fewer TV shows.

ANA First Class Review Houston to Tokyo

ANA First Class Entertainment Center

The seat fully reclines in to a lie-flat bed that is prepared with a pad, comforter, and pillow upon request. The bed was quite comfortable, and more than wide enough for me to sleep without having to curl in to the fetal position.

ANA First Class Review 2018

ANA First Class Seat Bed

The flight attendants even suggested that I allow them to use one of the empty seats as my bed, saving my assigned seat for when I wake up. Which was a nice perk.

ANA First Class Review 2018

ANA First Class Safety Announcement. I don’t speak Japanese, but I think they’re saying “don’t get drunk and fight the flight attendants”

Ok, now for the fun part. Let’s talk about the food and drink.

Food and Drink

ANA is known for three things that they do incredibly well. Their food, their drink selection, and their incredible service. Let’s start with the drink.

The ANA first class drink menu is insane. Here, have a look.

ANA First Class Review 2018

ANA First Class Drink Menu

ANA First Class Review 2018

ANA First Class Drink Menu

And now, time for a POV tour of Bryce’s food and drink consumption over a period of approximately 12 hours.

My flight started out as all proper flights do, with a glass (or three) of champagne.

ANA First Class Review 2018

ANA Pre-Departure Beverage

ANA pours 2004 Krug in the first class cabin, which retails for ~$220 per bottle on the ground. Quick boozy math determines that I had at least $150 worth before the first plate of food landed on my table.

ANA First Class Review 2018

ANA Serves 2004 Krug Champagne in First Class

ANA First Class Champagne

ANA First Class Champagne

That first plate was the amuse bouche, which consisted of smoked salmon and scallop, roasted beef and caramelized onion, honey-flavored chipotle cream, and three tiny cheese pepper bars. Each of which was fantastic.

ANA First Class Champagne

Amuse Bouche – ANA First Class

Next, we enter the “choose your own adventure” part of the meal, where each passenger must select either the Japanese Cuisine or International Cuisine.

ANA First Class Menu

ANA First Class – Japanese Menu

ANA First Class International Menu

ANA First Class International Menu

I opted for the Japanese option. But not before downing another glass of that delicious bubbly goodness.

ANA First Class Review 2018

*DJ Khaled Voice* Another One

This choice, along with my admission of knowing very little about high-end Japanese food, seemed to please the flight attendants immensely. Each dish was presented to me with a lengthy description of what I was about to eat and how I should go about eating it.

“It makes me happy when you are happy”, was repeated to me at least a half dozen times over the course of the meal. Like I said, known for their service.

The first dish was some sort of crab meat wrap, filled with a cream sauce and served with mixed vegetables and caviar.

ANA First Class Review 2018

ANA First Class – First Course

This seemed to deviate from what was listed on the menu, but I wasn’t about to complain. There are certainly worse things than champagne and caviar while flying across the Pacific.

ANA First Class Review 2018

The James Bond Diet

Next up was a fried fish cake with soy sauce. Also not on the menu, but also delicious.

ANA First Class Review 2018

ANA First Class – First Course #2

At this point, I decided to make the switch from Krug to the famous Hibiki 21 year whisky. Which is to ANA first class what popcorn is to a movie theater.

ANA First Class Review 2018

ANA First Class – Hibiki 21

Hibiki 21 retails for ~$350 a bottle on the ground if you are lucky enough to know a guy who knows a guy. Try to buy it online and you’ll pay about double that price.

But for those coveted few hours in the first class cabin on ANA it flows as freely as $2 lemon drops at a college dive bar. And I was more than happy to indulge in round after round.

Shortly afterward, I made my first mistake of the flight. I asked one of the flight attendants which sake would be best to try with the next course.

Which prompted a seemingly mandatory (in a good way of course) sake tasting of what she believed to be the three best sakes on the menu.

ANA First Class Review 2018

ANA First Class – Impromptu Sake Tasting

The pours were generous, to say the least. And my impromptu tasting did nothing to stop the flow of Hibiki from its coveted bottle into my glass.

ANA First Class Review 2018

*Lou Bega Voice* One, two, three, four, five. Everybody drinking sake so come on let’s fly

Yes, there are 5 different alcoholic drinks on my table at the same time.

The next dish out took us back on course to what was listed on the menu. Marinated abalone and garland chrysanthemum in a soy-based sauce, grilled rockfish with soy-based miso sauce, grilled eryngii mushroom rolled with beef, a simmered chestnut in syrup, a deep-fried ginkgo nut, and jellied sea urchin with potato.

ANA First Class Review 2018

ANA First Class – Japanese Menu

The jellied sea urchin was the one item in the entire meal that I didn’t like. Something about the gelatin texture combined with a very fishy flavor was a bit off to my American taste buds.

Everything else was excellent.

Next up was the owan, a clear soup with king crab and egg tofu.

ANA First Class Review 2018

ANA First Class – Japanese Menu

Followed by the beginning of the main course, seared salmon and seared tuna sashimi. As beautiful as it was delicious.

ANA First Class Review 2019

ANA First Class – Seared Salmon Sashimi

At this point I was stuffed, but the show continued.

Sake-steamed whitefish with grated turnip and crab meat sauce? Why not.

ANA First Class Review 2019

ANA First Class – Main Course

And, go ahead and throw in some steamed rice, miso soup, and Japanese pickles while you are at it.

I passed on the cheese course and went straight to dessert, which consisted of matcha tea and a Japanese sweet pastry. De-licious.

ANA First Class - Anytime Snacks

ANA First Class Dessert

Next up was another impromptu booze tasting. This time with two types of Hibki Whisky, the 17 year and the 21 year.

ANA First Class

Yet another impromptu booze tasting. This time with whisky

The 21 year was the winner in my book (they set up a blind test for me) but the flight attendants graciously offered to send me on my way with a couple of mini bottles of the 17 year. You know, just in case I happened to get thirsty while in Japan.

ANA First Class Hibiki

Did I mention that ANA is known for their amazing service?

If a 7+ course Japanese meal doesn’t make you want to go to sleep, the 4th glass of Hibiki should do the trick. I slowly made my way back to my “bed seat” behind me and fell asleep quickly.

After sleeping for ~5 hours I woke up ready for more. There was only one formal meal served on the flight but I could order off the “anytime snacks” menu at will.

ANA First Class Anytime Menu

ANA First Class Anytime Menu

ANA First Class Anytime Menu

ANA First Class Anytime Menu

So, I did.

Starting with some ramen. And iced coffee. Yes, this counts as breakfast.

ANA First Class Ramen

ANA First Class Ramen. With iced coffee. Don’t judge

Wait, something is missing.

ANA First Class

Breakfast = time for more bubbles

Ah, there we go. Now, this counts as breakfast.

I spend a few more hours watching TV before it was time for “dinner”. Which again would come from the anytime menu.

For dinner, I went with the cheeseburger.

ANA First Class Ramen

ANA First Class Cheeseburger

It was the first food item of the entire flight that was just OK. The burger was cooked in a teriyaki sauce, which gave it more of an Asian taste than one would expect from a cheeseburger. I ate about half of it before we began our final descent to Tokyo.

The Service

The ANA first class service was perhaps the best part of this flight. I say that having just downed a bunch of fantastic food and booze.

There were 3 different flight attendants working our side of the plane and each of them was polite and attentive. Striking the perfect balance between the stop-at-your-table-every-3-minutes server and the I-only-come-when-you-ring-the-call-button flight attendant.

It seemed as if they could read my mind and anticipate my every need.

Of course, it didn’t hurt that the cabin was more than half empty, but I am quite confident that it wouldn’t have mattered anyway.

The more you travel in premium cabin flights and stay in high-end hotels (thanks to points) the more you come to appreciate great service. And ANA, as much as any other company on earth, has great service.

Bottom Line

My ANA first class flight from Houston to Tokyo was easily one of the best flights I’ve ever taken.

This flight is relatively easy (and cheap) to book with points, has some of the best food and drink in the skies, and features a level of service that few can deliver in the world of travel.

If you’re even remotely considering a trip to Japan, or anywhere else in Asia for that matter, you absolutely need to give ANA first class a try.

Happy Travels,

Bryce

ANA First Class

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